Shipping + Returns
 

SHIPPING

Free standard shipping on all orders.  If you need it fast, please email us at orders@marylai.com and let us know what type of shipping you need.  Just know that charges will apply for expedited shipping.

RETURNS

You have 14 days to return an item from the date you received it.  We stand by our quality and want to show our customers that we mean it.  Any time during the course ofownership of your bag, if it breaks we’ll fix it for you.  Just drop us an email at support@marylai.com with a brief description.  We will be more than happy to fix it and ship it back to you free of charge!  Only thing that’s on you is the shipping to us.  If there is an issue where we are not able to fix it, we will do our very best to make it up to you.


Customer Care

The leathers and skins were chosen with the greatest care. The handcrafted treatment of the materials makes them irregular. This is what makes them interesting and special.

Therefore this feature should not be considered neither as a fault nor as a reason for complaint. Attention should be paid also on some specific materials because of the dyeing used, which may come off on fabrics or coatings, particularly those with light colors.

To make sure your bag remains beautiful for as long as possible, we would recommend the following:

For leather goods, light-colored items in particular, please avoid extended contact
with any material likely to lose color and stain the leather. Please pay special attention for patent leathers when unpacking and storing as contact with another bag may result in color transfer.

When not in use, please keep the handbag stored in the fabric pouch provided for protection.

Please protect your bag from dampness and keep away from all heat sources.
Please avoid leaving a leather item in the sun for a long time: an extended exposure to natural or artificial sunlight may cause a change in color or material aspect.

To clean your leather or fabric item, please rub it gently with a soft cloth.